Support

Help from people who host themselves.

No bots, no scripts, just real people who have run Minecraft servers themselves.

Our core hours are daily from 10:00–00:00 (Europe/Berlin).

Availability

When we're here for you

Core hours

10:00–00:00 daily · Europe/Berlin

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During core hours we usually reply within a few hours.

Outside them we often still answer tickets. We just don't promise it.

Server down? Outages and maintenance show up on the status page first.

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Core hours: 10:00–00:00 (Europe/Berlin)

Contact

A ticket is the fastest route for technical questions. For everything else, choose the option that fits.

Right in the panel, with your service attached, uploads and history. The fastest way to an answer.

For pre-sales questions or if you don't have an account.

Outages and maintenance show up here first. Check before you write a ticket.

Resources

Quick answers to common questions, with more detailed guides to follow.

Answers about memory, modpacks, billing and other common topics.

Soon

Guides & tutorials for your server

Good tickets

So we can help you faster when you write in: four things that skip the back-and-forth.

Pick the service

That way we immediately see which server this is about, no follow-up needed.
Attach the error

A screenshot or log excerpt says more than three sentences.
Say what you already tried

So we don't suggest the same thing all over again.
Name the receipt for billing

The transaction or order in question, so nobody has to ask for it first.